Zdenka Fuller
State Manager, Supply Chain and Product Development
Healthshare NSW
Check out the incredible speaker line-up to see who will be joining Zdenka.
Download The Latest AgendaConference Day One: Tuesday, 27th November 2018
Tuesday, November 27th, 2018
2:40 PM CASE STUDY: HealthShare NSW Case Study: My Food Choice- Transforming Patient Food Services
The current method of preparing and serving patient meals in hospital is outdated, having changed little in the past 30 years. It does not reflect changes in technology and modern food service systems, or support a modern hospital system with shorter lengths of stay, advanced technology and a greater need for responsive and personalized patient care.
Delays of 30 hours between the time the patient ordered and received their meal was common. This was not sustainable and resulted in high levels of waste and non-choice default meals, which contributed to patient dissatisfaction. The paper-based ordering system was inefficient, while the production line model of preparing meals in the kitchen meant that staff were isolated from patients and their needs.
- Reducing the time between ordering and receiving meals to four hours or less while also improving the choice, quality and nutrition of food choices
- Empowering staff and support clinicians with new technology and systems to improve business processes
- Increased usage of pre-packaged meals to reduce wash- related activity, decreasing the wash process time by 42%